Last Updated February 2018
What types of Personal Information do we collect about our online visitors? We receive and store certain types of information from you whenever you interact with our Sites to deliver or make available the Vim technology platform (“Services”), a software as a service technology solution hosted by a third party vendor on servers located in the United States you request from us, and assist us to help improve your overall online experience. For example, like many other websites, we store “cookies” and other web-based files on user devices to get certain types of information when your web browser accesses our Site.
Information You Provide. We generally collect only Personal Information you voluntarily provide to us. We don’t require you to give us Personal Information to access certain public areas of our Site. This is true unless you live in a country that defines Personal Information to include network identifiers like your Internet Protocol addresses. For some secure areas of our Site, however, we require you to provide Personal Information, including your login credentials. We also collect Personal Information from you when you:
1. Register for an account with us;
2. Sign up for newsletters;
3. Submit comments, reviews, or other user-generated content;
4. Connect or interact with us through social networks (e.g., Facebook, Google+, Twitter); and
5. Request customer or technical support.
This Personal Information, for example, may include your:
2. Postal or billing address;
3. E-mail address;
4. Telephone or mobile number;
5. Payment card information;
6. Location via IP address;
7. Device being used (for our mobile site);
8. Medical information including your medical providers name and contact information; and
9. Previous login history with Vim.
Information Collected Through Technology. We also obtain information in other ways through technology. Some of this information may be linked to you personally. This information helps our Site function correctly and supports the work we do to understand the needs of our users.
Device Information. Depending on the permissions you’ve granted and other factors, we may receive information about your location and your mobile device when you download or use apps created by our Site, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advising you of certain offerings and other personalized content. Examples of the device information we collect include:
• Attributes such as the operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers.
• Device locations, including specific geographic locations, such as through GPS, Bluetooth, cell phone towers, or WiFi signals.
• Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.
Most mobile devices allow you to turn off location services, and we encourage you to contact your device manufacturer for detailed instructions on how to do that.
Payment Information. If you pay for a healthcare provider’s services through us, we may collect payment card information from you through our third-party service provider, including your name, expiration date, authentication code, and billing address. We will securely transmit this information consistent with payment card industry rules to the appropriate payment facilitators. We may offer you the option to save information about the method and choice of payment on our Site. If you save this payment card information on our Site, you will be able to add, remove, or modify that information at any time using your account settings.
Do we advertise or advise you of certain related offerings online? We do in a number of ways. We may collect certain information via our Site. We, or our vendors, use common online tracking tools to collect certain information, such as browser cookies, web beacons and other, similar technologies. The information we collect includes IP addresses, the number of page visits, pages viewed via our Site, search engine referrals, browsing activities over time and across other websites following your visit to our Site, and responses to advertisements and promotions on the websites.
We also use certain information to:
• Present tailored ads, including ads that appear as you log-in or log-off of your online accounts via our Site;
• Identify new visitors to our Site;
• Recognize returning visitors;
• Advising you of other websites and mobile applications not affiliated with us;
• Analyze the effectiveness of our advertisements;
• Better understand our users, or other Site visitors; and
• Determine whether you might be interested in new products or services.
Controlling Our Tracking Tools. Your browser may give you the ability to control cookies. How you do so, however, depends on your browser and the type of cookie. Certain browsers can be set to reject all browser cookies. If you configure your computer to block all cookies, you may disrupt certain web page features, and limit the functionality we can provide when you visit or use our Sites. If you block or delete cookies, not all of the tracking that we have described in this policy will stop. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. These browser features are still not uniform, so we are not currently set up to respond to those signals.
How we use and share your Personal Information? We do not share your Personal Information with unaffiliated third parties for their own direct marketing purposes. Whatever the purpose may be – whether we share with service providers or other external entities – we only process and share your Personal Information to the extent reasonably necessary to fulfill your requests and meet our legitimate business objectives. When we disclose Personal Information to external entities to perform support services for us, they may access your Personal Information only for the purposes of performing those support services. We may also use what we know about you to offer you other related products and services. We may combine your online information with information collected from offline or online sources, or information we already have. We may also use and disclose certain Personal Information to our affiliated companies and others for any purpose allowed by law.
HIPAA. Our Business Associate Agreement with healthcare providers sets out our legal obligations under HIPAA. We will comply with the Business Associate provisions of our agreement, and we will also comply with provisions of the HIPAA Security Rule that apply to us as Business Associates under HIPAA, the HITECH Act, and the privacy and security provisions of the HITECH Act that apply to business associates.
Vim Business Activities. In addition, we may process and disclose your Personal Information to others to:
• Provide you with specific products and services covered under the terms of a contract with one or more healthcare providers or other users including those processing transactions and authenticating authorized users.;
• List healthcare-related services, such as facilitating appointment with your provider or other transactions initiated by you;
• Respond to your questions, complaints, or reviews of our Services;
• Send you communications about online transactions, product information, ads and promotions, electronic newsletters, or other notices or offers tailored to you;
• Enable certain advertisers to provide you with more personalized content, and track the effectiveness of certain campaigns;
• Comply with applicable law, obey judicial orders, cooperate with law enforcement authorities, or prevent any suspected illegal activities;
• Help us run our business; or
• For any other everyday business purposes, such as product development and Site administration.
Authorized Service Providers. We use other companies and individuals to perform certain functions under contract on our behalf. Those functions include payment card processors, shipping vendors, call-center support, analyzing or hosting data on cloud-based servers, and other companies that help us improve our Services. We may disclose your Personal Information to these companies and other individuals performing services in the United States or other locations where Vim conducts business.
What choices do you have about the collection, use, and sharing of your Personal Information? If you signed up to receive marketing communications from us, you can opt-out any time by clicking the unsubscribe link at the bottom of the message. You can also log-in to your account to opt-out and update your marketing preferences at any time by sending an email to [email protected] Even after you opt-out or update your marketing preferences, please allow us sufficient time to process your marketing preferences. It may take up to 10 business days to process your e-mail related requests, and up to 30 days for all other marketing-related requests. And even after you’ve opt-out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, returns or product-related inquiries, surveys or recalls, or any questions regarding a specific order.
What kinds of security measures do we take to safeguard your Personal Information? The security and confidentiality of your Personal Information matters to us. That’s why we have appropriate technical, administrative, and physical controls in place to protect your Personal Information from unauthorized access, use, and disclosure. For example, we encrypt certain information you submit to us using Secure Sockets Layer (“SSL”) technology that helps protect information during transport to our Site. We also review our security procedures periodically to consider appropriate new technology and updated methods. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable.
How can you access, update, or block your Personal Information? You can update your contact information, as well as other Personal Information, you provided to us by logging-in to your settings page and making the appropriate changes or corrections yourself. You can also update your marketing preferences by logging-in to your settings page or contact us directly at the address below. If you wish to de-activate your account, you may do so by contacting our customer support team at [email protected]. Once you do so, your account will then be de-activated on a going-forward basis, although certain Personal Information may still be retained to the extent necessary to fulfill our legitimate business needs, comply with applicable law, resolve disputes, and enforce our agreements.
What about Minors and Children Under 13? Our Sites are not intended for minors, individuals under the age of 13, are not permitted to use the Site. We do not knowingly collect any Personal Information from children under the age of 13 or knowingly track the use of our Site by minors.
Our postal address and phone number is as follows:
Attn.: Privacy Office
PO Box 78291
San Francisco, CA 94107
For California Residents. California Civil Code (section 1798.83) gives Vim customers, users, who are California residents the right to request certain information about our disclosure of Personal Information to third parties for their own direct marketing purposes. If you wish to make this request, please e-mail, call, or write to us at the address provided above.