EFFECTIVE DATE: SEPTEMBER 3, 2019
This Policy is incorporated by reference into the Vim, Inc. Terms of Service (the “Terms”) on which the Services are provided. All other terms not defined herein will have the meanings set forth in the Terms.
Applicants for employment with Vim: Please view our Candidate Privacy Notice which describes how Vim collects, uses, stores and protects your personal information when you apply for a position with us and the rights you have in connection with that personal information.
This Policy applies to Personal Information that is Processed by Vim in the course of our business, including on the Site or Services. This Policy does not apply to any sites maintained or operated by other companies or linked to our Site or Services. All individuals whose responsibilities include the Processing of Personal Information on behalf of Vim are expected to protect that data by adherence to this Policy.
This Policy applies to all of Vim’s operating divisions, subsidiaries, affiliates, and branches through which we operate the Vim business.
The types of Personal Information we may collect (directly from you or from Third-Party sources) and our privacy practices depend on the nature of the relationship you have with us and the requirements of applicable law. Some of the ways that we may collect Personal Information about you include:
We endeavor to collect only that information which is relevant for the purposes of Processing. Below are the ways we collect Personal Information and how we use it.
Vim collects Personal Information regarding its current, prospective, and former clients, customers, including medical providers, users, such as healthcare plan participants, visitors and guests (collectively “Individuals”).
We acquire, hold, use, and Process Personal Information about Individuals for a variety of business purposes, including:
You may contact us at any time to opt out of the use of your Personal Information for marketing purposes, as further described below.
Other Uses. We may use Personal Information for which we have a legitimate interest, such as direct marketing, individual or market research, anti-fraud protection or any other purpose disclosed to you at the time you provide Personal Information or with your consent.
Our uses of such Technologies fall into the following general categories:
If you would like to opt out of the Technologies we employ on our Sites, Services, applications, or tools, you may do so by blocking, deleting or disabling them as your browser or device permits.
Our Site and Services may contain links to other websites, and other websites may reference or link to our Site or other Services. These other domains and websites are not controlled by us, and Vim does not endorse or make any representations about Third-Party websites or social media platforms. We encourage our users to read the privacy policies of each and every website and application with which they interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
Vim’s Site and Services may include publicly accessible blogs, community forums or private messaging features. The Site and Services may also contain links and interactive features with various social media platforms (e.g., widgets). If you already use these platforms, their cookies may be set on your device when using our Site or other Services. You should be aware that Personal Information which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by Third-Parties for any number of purposes.
We may share your information as described in this Policy (e.g., with our Third-Party service providers; to comply with legal obligations; to protect and defend our rights and property) or with your permission. We do not rent, sell or share your information with Third-Parties except as described herein.
You agree that all Personal Information collected by Vim may be transferred, Processed, and stored anywhere in the world, including but not limited to, the United States, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers. Your Personal Information may be accessible to law enforcement or other authorities pursuant to a lawful request. By providing information to Vim, you explicitly consent to the storage of your Personal Information in these locations.
You have the right to object to and opt-out of certain uses and disclosures of your Personal Information. Where you have consented to Vim’s Processing of your Personal Information, Sensitive Personal Information or Protected Health Information, you may withdraw that consent at any time and opt-out of further Processing by contacting [email protected]. Even if you opt-out, we may still collect and use non-Personal Information regarding your activities on our Sites and/or information from the advertisements on Third-Party websites for non-interest based
If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt-out of receiving future emails. We will process your request within a reasonable time after receipt. You can also log-in to your account to opt-out and update your marketing preferences at any time by sending an email to [email protected]. Even after you opt-out or update your marketing preferences, please allow us sufficient time to process your marketing preferences. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding Vim and our Services and you will not be able to opt-out of those communications (e.g., communications regarding updates to our Terms or this Policy).
We maintain telephone “do-not-call” and “do-not-mail” lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists within 60 days after receipt, or such shorter time as may be required by law.
Vim may occasionally send you push notifications through our mobile applications with notices that may be of interest to you. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device. Vim may also collect location-based information if you use our mobile applications. You may opt-out of this collection by changing the settings on your mobile device.
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
As noted above, you may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Please note that cookie-based opt-outs are not effective on mobile applications. However, on many mobile devices, application users may opt out of certain mobile ads via their device settings.
You may ask us to rectify or delete your Personal Information at any time. However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
You can update your contact information, as well as other Personal Information, you provided to us by logging-in to your settings page and making the appropriate changes or corrections yourself. You can also update your marketing preferences by logging-in to your settings page or contact us directly at the address below. If you wish to de-activate your account, you may do so by contacting our customer support team at [email protected]. Once you do so, your account will then be de-activated on a going-forward basis.
Although Vim makes good faith efforts to provide Individuals with access to their Personal Information, there may be circumstances in which Vim is unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the Individual’s privacy in the case in question or where it is commercially proprietary. If Vim determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, Vim will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.
We may rectify, replenish or remove incomplete information at any time and at our own discretion.
Vim retains the Personal Information we receive as described in this Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.
The security and confidentiality of your Personal Information matters to us. That’s why we have appropriate technical, administrative, and physical controls in place to protect your Personal Information from unauthorized access, use and disclosure. For example, we encrypt certain information you submit to us using Secure Sockets Layer (“SSL”) technology that helps protect information during transport to our Site. We also review our security procedures periodically to consider appropriate new technology and updated methods. However, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.
By using the Site or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Site or sending an e-mail to you. You may have a legal right to receive this notice in writing.
If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and to Processing of your data globally. By providing your Personal Information, you consent to any transfer and Processing in accordance with this Policy.
Our Services are not directed to children under 13. In addition, you are not permitted to use our Services if you do not meet the minimum age requirement applicable to our Services in your jurisdiction. We do not knowingly collect Personal Information from children under 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us at [email protected]. If we learn that we have collected Personal Information of a child under 13 (or under 16 in certain jurisdictions, such as EU member countries) we will take steps to delete such information from our files as soon as possible and terminate the child’s account unless we receive verifiable parental consent.
The following capitalized terms shall have the meanings herein as set forth below.