Gila Improves Patient Experience and Unlocks Time Savings - Vim

Gila Internal Medicine & Geriatrics Improves Patient Care Experience and Streamlines Operations

Company Profile

Gila Internal Medicine & Geriatrics is a fully bilingual and bicultural Family Practice specializing in Internal Medicine and Geriatrics. Gila treats patients of different ages with a primary focus in the treatment of older adults. The practice is focused both on preventive care, appropriate maintenance of common diseases, and the management of chronic health conditions.

Company Profile

The Challenge

As a growing family practice serving a large and diverse patient population with a focus on geriatrics and Medicare Advantage members, Gila faced mounting pressure to optimize daily operations without adding complexity or administrative burden. Manual processes for retrieving medical records and managing referrals slowed staff, frustrated patients, and pulled attention away from direct care. The organization needed an easy-to-use technology that could fit naturally into existing EHR workflows, engage staff at the point of care, and unlock new efficiencies to improve quality performance metrics, strengthen referral coordination, and ultimately ensure patients received the best possible care.

The Solution

To address its workflow and patient care challenges, Gila adopted Vim Connect, With a seamless, one-time implementation, physicians gained access to EHR-specific applications that streamlined daily tasks without disrupting established processes. By leveraging Vim Connect, Gila equipped its care teams with an easy-to-use, consistent solution that fit naturally into their existing workflows, supporting adoption across the practice while laying the foundation for more efficient operations and higher quality care delivery.

The Results

The Results

With Vim Connect applications embedded within their EHR, Gila has improved its processes and saved its team time.

1 Day
Timeframe to medical release form and patient health history, down from 1-2 weeks
91%
Engagement rate with the Vim Connect platform

We would recommend Vim to every provider – even the clinic next door or the clinic in another state. Wherever Vim is available, every provider should have it. The more you take advantage of it the more proactive you can be with your patients and the better care you can give them.

– Back Office Manager

Request a demo